The Tandoori Grill - Marlborough, MA

Hello,
I have been so overwhelmed with work and getting on with life that I have not posted in a very long time! I promise to try to stay on top of this more. If not a promise to you, one to me. Here is our most recent experience at an Indian place.

Melissa and myself decided to go out to dinner randomly one night. We decided to meet up at a local Panera Bread as we both needed to use the internet, she had just moved to a new apartment and everything was not yet set up. So, we were on our way in and saw an Indian place in the same plaza. With a few minutes of debate and a brief look at a sushi menu, we decided to try the Indian- The Tandoori Grill.
The atmosphere was pleasant enough and we were seated right away (Not much happening in Marlborough on a Monday evening). The offerings on the menu were as we've seen before. We are still new to Indian and have only been to a few places, but we do enjoy it very much and have even tried making it on our own (we need practice). The pricing was pretty straightforward except there was a small note on the bottom of the menu that said 18% gratuity. It did not say if it was included in the cost or added to large parties.. I still have no answer for this. Slightly disconcerting when trying to figure out the check which had a blank line for tip.
We ordered our respective meals of Chicken Tikka Masala and Chicken Saag with an order of garlic Naan (always a must!) We sat for quite a while with only a couple of waters until our meals came. The waiter was slow taking our order and getting us our drinks. We noticed, while we were chatting about our days and growing more and more hungry, the other tables receiving what appeared to be "chips" (I forget their name but they are thin, crispy, and I believe made of soy.) We were slightly bummed as we thought we weren't getting the best treatment already. Finally the meals arrived and frankly, they were disappointing.
The Tikka Masala was very watery. It had very little spice and all it really tasted like was the fresh cilantro they put on as garnish. The chicken was over cooked and dry, almost too arduous to eat. The Chicken Saag was alright at best. The sauce was so thick we had to mix it with the Tikka Masala to make the meals palatable. The two sauces were in such contrast in viscosity we both were taken aback by it. And then, when we thought we could just make it through the meal, it came. A long black hair appearing out of the center of the Saag. At this point we had finished most of the meal and just stopped eating.
We got the check and left.
In fairness I would like to say there were a few nice things about The Tandoori Grill; the decor was appealing, the light music relaxing and soothing, and the garlic naan was good.
However these can't make up for the disappointment of the whole meal. Both Melissa and I agree that this was a very unpleasant experience.
In summation- Don't bother, we won't be back.